1. Who may request deletion
Customers, merchant account users, and drivers may request deletion or closure of eligible Waly Market accounts. The exact process and records affected depend on the account type and legal obligations associated with the account.
2. How to request deletion
A user may initiate deletion through the relevant Waly Market service when available or submit a request through the website account deletion page. Waly Market may require reasonable verification to prevent unauthorized deletion.
3. Active matters
Active orders, unresolved payouts, refunds, chargebacks, disputes, safety investigations, or other open matters may need to be completed before final deletion or closure.
4. What deletion means
Waly Market will delete, deidentify, or separate from the active account personal information that is no longer reasonably necessary, subject to applicable retention requirements.
5. Information that may be retained
Waly Market may retain records reasonably necessary for tax, accounting, payment, payout, chargeback, fraud prevention, security, regulatory compliance, driver pay compliance, merchant agreement records, legal claims, dispute resolution, and other legally permitted purposes.
6. Contact
Questions about deletion may be sent to help@walymarket.com.