Legal & policies
Waly Market legal center
The terms, policies and notices that apply to customers, store partners and drivers. Contact help@walymarket.com with any questions.
All documents effective August 16, 2026
Customers & website visitors
Terms, privacy, refunds, community standards and public notices.
Using Waly Market
- Terms of ServiceWelcome to Waly Market. These Terms of Service govern access to and use of walymarket.com, the Waly Market…
- Refund and Cancellation PolicyCustomers may request cancellation through available order controls or support. Whether an order can be…
- Community GuidelinesCustomers, merchants, drivers, and Waly Market representatives must treat one another with respect. Threats,…
- Prohibited Items PolicyProducts offered, purchased, or delivered through Waly Market must comply with applicable law and Waly Market…
Privacy & your data
- Privacy PolicyThis Privacy Policy explains how Waly Market collects, uses, shares, protects, retains, and deletes personal…
- Account and Data Deletion PolicyCustomers, merchant account users, and drivers may request deletion or closure of eligible Waly Market…
- Delete your accountYou can ask us to delete your Waly Market account and the personal information tied to it at any time. Delete…
- Privacy Choices and Data Request NoticeDepending on the user and service, Waly Market may provide controls to update account information, manage…
- Cookie PolicyCookies and similar technologies are small files or identifiers used by websites to remember information,…
- NYC Restaurant Data Sharing NoticeWhen a customer places an online order with a restaurant in New York City, Waly Market collects information…
Notices
- NYC Tip DisclosureTips are optional. Waly Market provides 100% of the customer tip designated for the delivery driver to that…
- Website Accessibility StatementWaly Market is committed to providing a website and digital experience that can be used by people with…
- SMS and Text Messaging TermsThese SMS and Text Messaging Terms apply when a user chooses to receive text messages from Waly Market.
- Copyright and Intellectual Property NoticeUnless otherwise stated, the Waly Market name, website design, software, original text, graphics, logos,…
Store partners (merchants)
Agreements, fees, payouts, order policies and merchant privacy.
Agreements
Fees & payouts
Orders & operations
- Merchant Refund, Cancellation, and Order Dispute PolicyA merchant should cancel an order only when it cannot reasonably fulfill the order, such as when products are…
- Merchant Conduct StandardsMerchants must maintain required licenses, permits, registrations, and lawful business operations.
- Merchant Prohibited Items PolicyMerchants may list only products that are lawful, accurately represented, and permitted by Waly Market.
Data, privacy & account
- Merchant Customer Data Use PolicyMerchants may use customer information received through Waly Market only to fulfill orders, communicate about…
- Merchant Privacy NoticeThis notice supplements the Waly Market Privacy Policy for owners, officers, managers, employees, and…
- Merchant Suspension and Termination PolicyWaly Market may restrict, suspend, or terminate a merchant for material agreement violations, unlawful…
- Merchant Account Closure and Data Deletion PolicyA merchant may request closure of its Waly Market account subject to outstanding contractual, payment,…
Drivers
Independent contractor terms, earnings, safety, background checks and NYC delivery worker notices.
Agreement & privacy
- Waly Driver Independent Contractor AgreementA driver who uses Waly Driver provides delivery services as an independent contractor and not as an employee…
- Driver Privacy and Location NoticeThis notice supplements the Waly Market Privacy Policy for delivery drivers and explains driver-specific…
- Driver Account Deletion and Data Retention PolicyA driver may request closure or deletion of the driver account through available Waly Market channels.
Earnings & pay
- Driver Earnings and Payment PolicyDriver earnings may include trip pay, applicable time-based or minimum-pay adjustments, bonuses or incentives…
- NYC Driver Pay Calculation ExplanationFor pay periods beginning on or after April 1, 2026, the NYC minimum pay rate for covered restaurant and…
- Driver Tip PolicyWaly Market provides 100% of the customer tip designated for the delivery driver to that driver.
Safety, conduct & vehicles
- Driver Safety and Conduct PolicyDrivers must obey traffic laws, operate vehicles safely, avoid distracted driving, use required safety…
- Driver Vehicle Requirements PolicyWaly Market permits delivery by car, bicycle, or motorcycle when the driver and vehicle satisfy applicable…
- Insulated Delivery Bag PolicyFor covered NYC food delivery work, a driver who completes six food deliveries may request a free insulated…
- NYC Lithium-Ion Battery Safety NoticeNYC requires covered delivery services to email and text the City's translated lithium-ion battery…
- Driver Deactivation and Appeals PolicyWaly Market may investigate or take account action for identity fraud, account sharing, unsafe conduct,…
Background checks
- Background Check DisclosureWaly Market may obtain a consumer report or investigative consumer report about a driver applicant or driver…
- Background Check AuthorizationI authorize Waly Market and its authorized background-screening provider to obtain consumer reports or…
- Pre Adverse Action Notice TemplateWaly Market is considering taking an adverse action concerning your eligibility to provide delivery services…
- Final Adverse Action Notice TemplateAfter completing the applicable review process, Waly Market has made a final decision concerning your…
NYC delivery worker rights
- NYC Delivery Preferences NoticeFor covered NYC restaurant delivery work, drivers may set their own maximum direct distance between the first…
- NYC Restaurant Delivery Worker Notice of RightsWaly Market should publish a direct link to the current official NYC Department of Consumer and Worker…
- NYC Grocery Delivery Worker Notice of RightsWaly Market should publish a direct link to the current official NYC Department of Consumer and Worker…