1. Lawful operation
Merchants must maintain required licenses, permits, registrations, and lawful business operations.
2. Honest listings
Merchants must provide accurate descriptions, prices, availability, hours, product information, and material disclosures. Merchants may not intentionally mislead customers or manipulate Waly Market systems.
3. Safety and quality
Merchants must maintain appropriate food, product, packaging, storage, labeling, and recall practices and must not knowingly provide unsafe products.
4. Respectful conduct
Harassment, threats, discrimination, retaliation, or abusive conduct toward customers, drivers, Waly Market personnel, or other merchants is prohibited.
5. Fraud
Merchants may not create fake orders, manipulate sales, abuse promotions, falsify records, misuse customer information, or engage in payment or refund fraud.
6. Driver access
Merchants must provide reasonable pickup access and comply with applicable delivery-worker protections, including NYC bathroom-access requirements where applicable.
7. Enforcement
Violations may result in warnings, listing restrictions, product removal, payout holds where lawful, suspension, termination, or referral to appropriate authorities depending on severity and circumstances.