Waly Market
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Privacy Policy

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1. Scope

This Privacy Policy explains how Waly Market collects, uses, shares, protects, retains, and deletes personal information through walymarket.com and related Waly Market services. It applies to website visitors, customers, merchant representatives, and delivery drivers where relevant. Additional notices may apply to specific services.

2. Information we collect

  • Account and contact information, such as name, email address, telephone number, credentials, profile information, and communication preferences.
  • Order and transaction information, including merchants, products, delivery or pickup choices, addresses, substitutions, tips, refunds, cancellations, and payment status.
  • Merchant information, including business contact details, store profiles, menus or catalogs, tax and payout information, agreements, and support communications.
  • Driver information, including identity and eligibility information, vehicle information, delivery activity, earnings, location information when authorized, and documents required for onboarding or compliance.
  • Website and device information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, security logs, cookies, and similar technologies.
  • Support and communications information, including messages, attachments, photographs, call information, and complaint or support history.
  • User-submitted content such as ratings, reviews, comments, and photographs where supported.

3. How we use information

  • To create and manage accounts and business relationships.
  • To process orders, payments, pickups, deliveries, refunds, and payouts.
  • To determine service availability and connect customers, merchants, and drivers.
  • To provide support and respond to requests.
  • To prevent fraud, protect accounts, and maintain security.
  • To comply with legal, tax, licensing, reporting, and regulatory obligations.
  • To improve Waly Market products, services, reliability, and user experience.
  • To send service communications and permitted marketing communications.

4. Payment information

Payments and payouts may be processed through third-party payment providers such as Stripe. Waly Market may receive transaction identifiers, payment status, limited payment-method details, and other information necessary to administer transactions. Waly Market does not need to store full payment card numbers when they are handled directly by the payment processor.

5. Information shared with merchants

Waly Market shares information with merchants as necessary to fulfill orders. For qualifying NYC restaurant orders, Waly Market may be required to provide certain customer information to a restaurant at the restaurant's request unless the customer opts out. Qualifying information is limited to the customer's name, telephone number, email address, delivery address associated with the online order, and order contents.

6. Information shared with drivers

For delivery orders, Waly Market may provide drivers with information reasonably necessary to complete delivery, including customer identifiers, pickup information, delivery address, delivery instructions, order-related information, and communication information. Drivers may use customer information only for legitimate delivery purposes.

7. Service providers

Waly Market may use service providers for hosting, database and authentication, payment processing, communications, analytics, mapping, customer support, fraud prevention, security, and related business operations. These providers may process information on Waly Market's behalf or under their own applicable privacy terms.

9. Cookies and similar technologies

Waly Market may use cookies and similar technologies for essential website functions, security, preferences, analytics, and other permitted purposes. Additional details are provided in the Cookie Policy.

10. Data security

Waly Market uses administrative, technical, and organizational safeguards designed to protect personal information. No system can guarantee absolute security.

11. Data retention

Waly Market retains information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining transaction and payout records, resolving disputes, preventing fraud, satisfying tax and accounting requirements, complying with regulatory obligations, and enforcing agreements. Information may be deleted, anonymized, or securely disposed of when it is no longer reasonably necessary.

12. Account deletion and privacy choices

Users may request account deletion and exercise available privacy choices through the methods described in the Account and Data Deletion Policy and Privacy Choices and Data Request Notice. Some records may be retained when required or permitted for legal, tax, payment, fraud prevention, security, dispute, or regulatory purposes.

13. Children

Waly Market customer services are not directed to children under 13. Waly Market does not knowingly seek to collect personal information from children under 13 through customer accounts.

14. Changes and contact

Waly Market may update this Privacy Policy. The current version will identify its effective date. Privacy questions and requests may be sent to help@walymarket.com or Waly Market, 860 Elton Avenue, Bronx, NY 10451.