1. Payouts
Waly Market may arrange payouts through Stripe or another approved payment provider. Payout timing may depend on payment-provider processing, settlement timing, risk controls, bank holidays, account verification, and applicable holds.
2. Payout amount
A merchant payout may reflect customer payments received for completed orders, less applicable commissions, fees, refunds, chargebacks, credits, adjustments, taxes, and other amounts authorized by the merchant agreement.
3. Verification
Merchants must maintain accurate banking, tax, identity, and business information required by Waly Market or the payment provider. Payouts may be delayed if verification is incomplete or information is inaccurate.
4. Refunds and chargebacks
If a refund, chargeback, reversal, fraud event, or customer dispute affects a previously paid order, Waly Market may offset the applicable amount against future payouts or use another method permitted by the merchant agreement and law.
5. Statements
Waly Market may provide transaction and payout records showing orders, fees, adjustments, and payout status. Merchants should review records and report material errors promptly.
6. Account closure
Closing a merchant account does not eliminate outstanding payment, refund, chargeback, tax, fraud, or regulatory obligations. Final payouts may be held until open matters are reasonably resolved.