1. Safe operation
Drivers must obey traffic laws, operate vehicles safely, avoid distracted driving, use required safety equipment, and never perform deliveries while impaired by alcohol, drugs, or another condition that makes driving unsafe.
2. Customer and merchant conduct
Drivers must treat customers, merchants, other drivers, and Waly Market representatives respectfully. Threats, harassment, discrimination, sexual harassment, stalking, intimidation, or violence are prohibited.
3. Order integrity
Drivers may not open, consume, tamper with, steal, intentionally damage, or knowingly misdeliver customer orders.
4. Proof of delivery
Drivers must honestly complete pickup and proof-of-delivery requirements and may not falsify photographs, signatures, location, timestamps, or delivery status.
5. Privacy
Customer and merchant information may be used only as necessary for the delivery. Drivers may not contact customers for unrelated purposes or retain private information unnecessarily.
6. Emergencies
Drivers should prioritize personal safety. In an emergency, drivers should contact appropriate emergency services and then Waly Market support when reasonably safe to do so.
7. Reporting
Drivers should report serious safety incidents, threats, dangerous pickup conditions, suspected fraud, or significant order issues through available Waly Market support channels.